Privacy and Security

Aspen Technology is committed to protecting your privacy.

We are providing this statement to inform you of our Privacy & Security policy and practices, including the choices you can make about the way your information is collected online and how it is used.

Types of Information We Collect
This Privacy & Security statement covers personal information, non-personal data collection, and aggregate reporting.

  • Personal information is information that is associated with your name or personal identity. On some pages within our websites, you can request information, subscribe to marketing or support materials, or apply for a job at AspenTech. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs and passwords, contact preferences, educational and employment background, and job interest data.

    To personalize our websites, services, or communications-and to improve our products and services-we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

  • Non-personal information is data about usage and service operation that is not associated with a specific personal identity. AspenTech collects and analyzes non-personal information to evaluate how visitors use the AspenTech websites. Non-personal data we collect may include the pages visited on the AspenTech websites, unique URLs visited within, browser type, and IP address. Most non-personal data is collected via cookies or other analysis technologies. AspenTech's web pages use cookies, web beacons, and other technologies for data analysis and personalization services.
  • Surveys are sent to users periodically from our websites. Participation in these surveys is completely voluntary, and the user has a choice whether to disclose this information. Information requested may include contact information (such as name, email, and shipping address), and demographic information (such as zip code).

How We Use Your Information
Personal data collected online may be combined with information you provide to AspenTech through other sources, such as product registration, call centers, or public events such as tradeshows or seminars. Personal data given to AspenTech may be transferred across state and country borders for the purposes of data consolidation, storage, and simplified customer information management.

Non-personal data gathered from AspenTech's websites is aggregated for reporting about usability, performance, and effectiveness. It is used to improve the customer experience, usability, and site content.

Once you choose to provide AspenTech with personal information, we will use the information to better understand your needs and interests and to better serve you with respect to AspenTech products and services. AspenTech may also notify you of updates to and of special events or new product offerings that AspenTech or its business partners may introduce. These may be in the form of emails or postal mailings. AspenTech allows you to opt out of certain uses of your information-when you initially provide it or at a later date if desired.

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are ‘analytical’ cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

Who We Share Your Information With
We are serious about the trust you place in us. AspenTech will not sell, rent, or lease your personal information to others. AspenTech will not share your personal information with third parties except in responding to your requests for products or services. Information submitted to us is only available to our employees managing this information for purposes of contacting you or sending you emails based on your request for information.

Consent and Notification of Changes
By using our websites, you consent to the collection, use, and storage of your information in the manner described in this Privacy & Security statement and elsewhere on our sites. If you visit our websites or communicate electronically with us from a country other than the United States (where our servers are currently located), various communications will necessarily result in a transfer of information across international boundaries. Accordingly, by visiting our websites or communicating electronically with us, you consent to the transfer of your personal data to the United States. We reserve the right to make changes on our websites.

Links to Non-AspenTech Websites
Our websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the AspenTech websites, and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by this Privacy & Security statement. We encourage you to review the privacy policy of any company before submitting your personal information.

Access to and Accuracy of Your Information
AspenTech is committed to protecting the information you provide us. AspenTech strives to keep your personal information accurate, and we have implemented technology, management processes, and policies to help us achieve this goal. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To prevent unauthorized access or disclosure and to facilitate the appropriate use of information, AspenTech has instituted appropriate physical and managerial procedures to safeguard the information we collect. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and/or user ID, before granting access to your data. Certain areas of AspenTech's websites may limit access to specific individuals through the use of passwords and other personal identifiers.