Utilities face growing pressure to deliver faster outage response and clearer communication especially during severe weather events.

In this case study, learn how Scottish and Southern Electricity Networks (SSEN) modernized outage reporting and customer engagement using AspenTech Grid Reporter, a scalable digital platform that enables consumers to report outages, submit damage photos and receive real-time updates.

By digitizing outage reporting and integrating consumer data directly into operational systems, SSEN improved response times, reduced call center strain and strengthened customer communication during high-impact storms. Today, over 90% of outage and damage reports are submitted through the platform which reduces operation expenses and is improving customer satisfaction.

In this case study, you’ll learn how SSEN:

• Modernized outage reporting with a scalable digital platform
• Enabled customers to submit real-time reports and geo-tagged damage images
• Maintained service continuity during major storms and traffic surges
• Reduced call center pressure while improving the customer experience