Effective Date: December 19, 2019
Last Updated: October 1, 2020
If you have difficulty accessing or reading this California Policy, you may download a PDF version here.
AspenTech may have collected and disclosed for a business purpose the following categories of personal information or “data” within the last 12 months (summary table based on the CCPA enumerated category):
|Identifiers||On some of our webpages, you can request information, subscribe to marketing or support materials, register for events, apply for jobs, or obtain technical support. The types of data you provide to us on these pages may include name, address, phone number, email address, user IDs and passwords, and contact preferences.|
|Personal Information Categories – as listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||In addition to the examples above, AspenTech may collect certain information, including but not limited to Social Security number, passport or state identification number, education and employment history for job applicants. We also collect billing information that you used to purchase our services or products.|
|Protected classification characteristics under California or federal law||For job applicants, we may lawfully collect special categories of data such as race, ethnic origin, gender, veteran status, marital status, citizenship, or other similar information.|
|Professional or employment-related information||In some of our forms we may ask you for your current job title and functional area. For job applicants we may ask for current and former job history, job qualifications and skills or other similar information.|
|Internet or other similar network activity||AspenTech collects and analyzes web site usage information; that may include the pages visited on the AspenTech websites, unique URLs visited, browser type, device type, network provider and IP address. Most usage information is collected via cookies or other analysis technologies.|
|Audio, electronic, visual, thermal, olfactory or other similar information||AspenTech may collect information provided by you via customer support portals, feedback and chat communications, webcasts and similar tools.|
|Commercial Information||We will collect the information about the products or services that you purchased from us.|
We may use, or disclose the personal information we collect for one or more of the following business purposes:
Sometimes we might share your personal information with our group companies or our contractors, service providers and agents to carry out our obligations under our contract with you or for a business purpose. When we share information, we require those companies and other entities to keep your personal information confidential and secure and to protect it in accordance with the law and our policies. They are only permitted to process your data for the lawful purpose for which it has been shared and in accordance with our instructions.
We may share your personal information with the following:
We may ask for your consent to share your information with third parties. In any such case, we will make it clear why we want to share the information.Go to Top ⬆
In the preceding 12 months, AspenTech has not sold personal information.Go to Top ⬆
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights.
Right to Know About Personal Information Collected, Disclosed, or Sold:
To the extent permitted by the applicable law, you have the right to be informed about AspenTech’s practices regarding the collection, use, disclosure, and sale of personal information and to be informed, in response to a verifiable consumer request, of the specific pieces of your personal information collected and used by AspenTech over the past 12 months.
Right to Request Deletion of Personal Information:
To the extent permitted by the applicable law, you have the right to request that AspenTech delete any personal information that we have collected from you, as well as direct any service providers to delete the personal information, unless excepted.
Right to Non-Discrimination:
You have a right to receive non-discriminatory treatment by AspenTech for the exercise of the privacy rights conferred by the CCPA. This includes denying goods or services, charging different prices, or providing a different level or quality of service. We may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value.Go to Top ⬆
To exercise your Right to Know or Right to Request Deletion described above, please submit a verifiable consumer request to us by either:
calling us at: (+1) 833-250-3493; or
Only you, or an Authorized agent, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
The verifiable consumer request should:
AspenTech will make a determination of what pieces of personal information to use for verification based on what information it is holding for you. We will endeavor not to collect any additional personal data from you unless absolutely necessary to verify your identity.
The following may apply:
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.Go to Top ⬆
“Authorized agent” is a natural person, or a business entity registered with California Secretary of State to conduct business in California that you can authorize to make a request under the CCPA on your behalf (see Exercising Your Right to Know or Right to Request Deletion section). When you use an Authorized agent to submit your request and in accordance with the applicable law, we may require:
We may deny a request from an agent that does not submit adequate proof that they have been authorized by you to act on your behalf.Go to Top ⬆
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded.Go to Top ⬆
AspenTech reserves the right to amend this California Policy at our discretion and at any time. When we make changes to this policy, we will post it on our website and update the policy’s last updated date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.Go to Top ⬆
You can ask questions or comment about this California Policy and/or request it in an alternative format by:
email: PrivacyInfo@aspentech.com or