Introducing the AspenTech DataWorks Customer Community

September 28, 2023

Software solutions have become indispensable tools for optimizing processes, enhancing efficiency, and driving innovation. AspenTech has always been committed to delivering cutting-edge software solutions that empower businesses to achieve their goals. Now, we're excited to announce the launch of the brand new AspenTech DataWorks Customer Community—a dynamic platform designed to connect, educate, and empower industrial professionals like never before.


Why Now?

Smart manufacturing, self-optimizing assets, big data analytics etc., all have the potential to transform businesses from top to bottom, but the journey to success is neither easy nor obvious. Factor in the recent explosion of AI/ML technology and radical changes to the way we live and work and the problem compounds—but so does the opportunity.

With the right knowledge, tools and data, a single individual can affect organizational change to a degree never seen before and the AspenTech DataWorks Customer Community has been launched to help make that change.

According to Peter Reynolds, Principal Analyst, ARC Advisory Group, “AspenTech’s new DataWorks Community shows a commitment to innovation by providing a place to connect, collaborate, learn, and share with peers who are digitizing and transforming their organization. AspenTech is demonstrating industry leadership in helping members benefit from access to a community of peers. They can tap the latest thinking from thought leaders, participate in monthly web meetings and other events and interact with other community members.


What Can You Expect?

Our community will become a treasure trove of expert tips, best practices, and real-world insights that can elevate your experience to new heights. From optimizing workflows to tackling complex challenges, AspenTech, our partners and our community members are encouraged to share their tried-and-true methods to help you achieve exceptional results.

Example Code and Handy Utilities

For the tech-savvy professionals, we're creating a home for example code snippets, scripts, and handy utilities that can streamline your software integration and configuration. We will start the ball rolling by gradually sharing technical assets created by our own professional services teams over the years, and whether you're looking to automate tasks or deliver custom features, these resources will make your journey quicker and smoother.

Step-by-Step Learning and Guided Tours

Learning the ropes has never been easier with our step-by-step knowledge base videos and guided tours designed to help you solve real-world business problems using our technology. These short videos and tours offer bite-sized lessons, making learning convenient and engaging. The emphasis will be on solving business problems rather than feature/function product training which will continue to be offered by AspenTech’s Customer Support and Training organization.

Networking and Collaboration Opportunities

In addition to connecting with us, you'll have the chance to network and collaborate with fellow professionals who share your passion for industrial software solutions. Exchange ideas, troubleshoot challenges, and even embark on joint projects—our community fosters relationships that extend beyond the virtual realm. We will also organize virtual and in-person events such as our annual AspenTech DataWorks user conferences, and even livestream content direct to your browser or mobile device.

A Hub of Knowledge and Collaboration

The AspenTech DataWorks Customer Community is more than just a platform—it's a vibrant hub where people can converge to share insights, experiences, best practices and have a little fun along the way. We understand that investing in our software is an investment in your organization’s success and that's why we're dedicated to providing you with all the help, contacts, tools, and resources you need to make the most of your investment.

The community is open to all users of AspenTech DataWorks software with a valid Software License Agreement (or active Software Maintenance Service agreement for customers with legacy perpetual agreements.) It is also open to AspenTech’s authorized partners who will be on-hand to provide their own insights and share their own knowledge and experience.


How to Get Started

Getting started in our online AspenTech DataWorks Customer Community is simple:

  1. Sign Up: Visit our community platform and create an account. It's a quick and easy process that grants you access to a world of valuable resources. Please use your company email address when registering so that we may verify your eligibility.
  2. Download the App: The AspenTech DataWorks Customer Community app is available today on both the iOS and Android app stores and provides the same great features as the website.
  3. Explore Content: Dive into our ever-expanding repository of articles, discussions, and resources. Discover expert insights and actionable advice that can transform the way you use our software.
  4. Engage and Connect: Participate in discussions, ask questions, and share your own experiences. Engaging with the community is a fantastic way to learn, grow, and contribute to the collective knowledge base.
  5. Access Bite-Size Learning: Unlock the power of our step-by-step knowledge base videos and guided tours. Whether you're a seasoned user or a beginner, there's something for everyone to learn and explore.
  6. Collaborate: Connect with professionals who share your interests and goals. Collaborate on projects, brainstorm solutions, and create lasting connections within the industry.


Join Us in Shaping the Future

AspenTech believes in the power of collaboration and shared knowledge. Our online customer community is an invitation to join conversations with users who are passionate about harnessing the true potential of industrial software solutions. Together, we can shape the future of the industry, drive innovation and create lasting value for businesses worldwide.

AspenTech DataWorks technology enables you to achieve your ever-evolving goals and we hope that the Community will enable you to use it in the best possible way.

Ready to embark on this exciting journey? Join our online customer community today and be part of a transformative experience that's as limitless as your imagination. Your success is our success, and together, we'll unlock new possibilities in the world of industrial software.

Welcome to the future of industrial software innovation!





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