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Frequently Asked Questions


Learning Environment

What is the difference between a traditional (face to face) and virtual classroom?
The only difference is that in a virtual classroom the teacher and students are connected through the internet rather than in a physical classroom.
To better understand what our virtual classrooms are like, watch Overview of Virtual Training.
What are the benefits of a virtual classroom?
  • Live classroom with instructor.
  • Cost saver. No travel needed.
  • Convenient. All you need is a laptop to attend.

The table shows the benefits of a virtual classroom:

Traditional Virtual
Live Instructor ü ü
Scheduled date and time ü ü
Practice with lab exercises ü ü
Student and instructor interaction ü ü
Travel to the location of the class ü
Attend the class at your location through your computer ü
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Locations

What does NALA, APAC, EMEA stand for?
We support training in the following regions:
  • NALA is North America & Latin America
  • APAC is Asia Pacific
  • EMEA is Europe & Middle East
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Classes

What types of trainings are offered at AspenTech?
Watch video for more information on the type of training we offer.

We offer:
  • Public trainings which are available to the general public.
  • Private training which is available on request and is delivered on site to your employees. Content can be customized and integrated to meet your needs. If you want a course not offered in our listing or specific training material, you can email us or call us through phone or chat through our website.
We deliver the trainings through:
  • Traditional classrooms.
  • Live classroom training through the internet (virtual).
What languages are available?
English, Spanish, Russian, French, Hungarian, Italian, Portuguese, German, Chinese, Japanese, Korean
I can’t find the training on the scheduled date, city or in the product that I would like. What do I do?
Let us know what you are looking for and we will assist you. You can email us or call us through phone or chat through our website.
Are the courses limited to what I see on the search page?
No. We offer over 120 courses. View our course catalog to browse our large array of courses.
I am not sure what classes are suitable for my role. How do I get recommended training?
We offer complimentary consultation from our experts to assess which classes are right for you. You can email us or call us through phone or chat through our website.
Can I have a customized class?
Yes. We have experienced instructors who will bring expertise tailored to your needs at your site. You can complete the form to request training at your site.
Do you offer tutoring services?
We offer one on one services tailoring to your needs. We are flexible in terms of the duration and will provide support depending on what your business problems are. You can email us or call us through phone or chat through our website. Our educational consultants will help you draft a proposal and our technical consultants will reach out to you.
I am new to the product and I want a jump start guide.
Our technical consultants would be happy to help you. You can email or call us through phone or chat through our website.
Do you use E-Books?
Yes. here is a short video explaining E-Books in our classrooms. To learn how to use AspenTech E-Books, watch this video.
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Training Policies

What methods of payments are available?
If you do not pay by credit card, you will receive an invoice that can be paid by wire transfer or a company check before the class begins.
  • Late payment charges will accrue 30 days past the invoice due date.
  • For more information, click on our polices link.
What is the cancellation policy?
We try to be flexible when it comes to cancellation. The basic rules are:
  • You will receive a full refund if cancel at least 10 business days prior to start of the class.
  • You can substitute another student from your company at any time until first day of class.
  • For more information, click on our polices link.
What is Tax ID?
  • Some countries are subject to a Value Added Tax (VAT) or Goods and Services Tax (GST). This tax is a legal requirement in some countries, such as India. The percentage varies by country. If our training invoice requires your company’s Tax Identification Number, please provide the information in the Tax ID textbox when completing the registration process.