Customers who have a valid license for software can take
advantage of our award-winning Software Maintenance and Support
(SMS) Services. AspenTech Premier Support offers a
wide range of services to help you realize the full value of your
We have only one goal in mind: your complete and total
satisfaction. By helping you understand the scope of the services
we offer, we can work together to ensure you receive the full
benefits of your SMS investment and the value of our software
solutions. Below is a table providing an overview of the benefits
available to you through AspenTech Premier Support:
AspenTech Premier Support At-a-Glance:
* For "Production System Down" situation only and may be
subject to travel and time zone constraints (Visa and travel
documents). AspenTech's consultant's travel and living cost is the
responsibility of the customer. Other fees may apply if incident is
not caused by AspenTech software defect.
** Without code changes. 80% probability. Workaround can be
considered as a temporary solution.
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