AspenTech: Customer Support Overview
 
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    AspenTech offers global access to knowledgeable support resources via telephone, email, and web chat through our support web site. Our award-winning customer support team is eager to help you use our products to realize the full benefits of the technology. We are committed to delivering a world-class support experience to all our customers. 

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    Work directly with our support team for fast, expert help.

    AspenTech Premier Plus Support is our award-winning support offering that provides a wide range of services to help you realize the full value of your software investment. Our global Customer Support team is available by telephone, email, or through our website and live chat.
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    Our online Support Center never sleeps.

    AspenTech's award-winning Support web site offers a wealth of knowledge at the click of a mouse. As an AspenTech customer, you have full access to the online Support Center for technical support, self-help knowledgebase, software patches, upgrades and customer care services. Access the Support Center from your browser or within the product.
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    New Web Address for the AspenTech Support Center

    As of August 8, 2016, the AspenTech Support Center will be redirected to the following address: https://esupport.aspentech.com. If you have any bookmarks or links to our old URL, you will be redirected automatically by your browser. If you do experience an error, please ask your IT team to add *.aspentech.com to your company’s trusted domain list.

    We are making this change to accommodate future improvements to our Support infrastructure.

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